Turbulence, Tantrums, and Hibiscus: How a Flower Changed My Flight (and a Lesson for Your Business)

The True Story of How a “Flower Method” Defused a Tense Situation at 30,000 Feet

I was on my way to the CA Domestic Violence Summit when I experienced a flight like no other.

At first, everything seemed normal—until turbulence hit. An hour later, as the flight attendants began serving drinks, I noticed something off.

One flight attendant was visibly upset, curt, and even aggressive toward the passenger in front of me. When she reached us, the tension only grew.

What happened next was a textbook case of customer service gone wrong.